Return and Refund Policy

To request a return or cancellation, email info@cultessentials.com with your order number.

Our 30-day returns offer

We accept returns of unused, unopened products in their original packaging within 30 days of delivery. This additional offer does not restrict your statutory rights.

Your online cancellation rights

For eligible online purchases, tell us within 14 days of receiving your order if you wish to cancel. You then have a further 14 days to return it. You do not need to give a reason. This right also applies after dispatch.

Exceptions include sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not remove your rights if a product is faulty or not as described.

Faulty, damaged or incorrect items

Contact us as soon as you notice a problem. Photos can help us investigate. Your statutory rights are not limited to seven days and are not lost simply because you accepted the parcel.

Return delivery

You pay return postage for unwanted items. Contact us to arrange an appropriate return for faulty or incorrect goods.

Return address: Unit 4, Innovation Park, 89 Manor Farm Rd, Wembley HA0 1BA, United Kingdom.

Refunds

For statutory cancellations, we refund within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. A cancellation of the whole order includes the standard outbound delivery charge; any extra charge for an upgraded delivery service is not included. Refunds use the original payment method.

Allow 3–7 working days for your payment provider to display a processed refund. Sale purchases retain the same statutory rights as full-price purchases.