At CultEssentials, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you wish to return or exchange a product bought through our website, please follow the guidelines outlined below.
Returns
Request: To initiate a return or exchange, send an email to info@cultessentials.com with your order number in the subject line.
Returns & Eligibility
Products can be returned within 30 days of delivery.
Items must be unused, unopened, and in original packaging.
For hygiene and safety reasons, opened beauty, skincare, cosmetic, and personal care items cannot be returned unless faulty.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, notify Customer Support within 7 days of delivery.
Evidence such as photos may be required for verification before approval of a refund or replacement.
Return Shipping & Cancellations
Customers are responsible for return shipping costs for unwanted items.
Return shipping for faulty or incorrect items may be covered where applicable.
Orders can be cancelled before dispatch; once dispatched, they must follow the return process.
Precautions to Be Taken By Customer
If the outer packaging is damaged, tampered with, or appears opened at the time of delivery, do not accept the parcel and reject the delivery immediately.
Where open-box delivery is available, customers should verify the contents before acceptance.
Request the delivery person to take clear photos of the parcel and items if any issue is noticed.
Claims for missing items must be raised at the time of delivery or within the specified return window for eligible products.
Claims made after delivery acceptance without valid evidence may not be approved.
Return Address: Unit 4, Innovation Park, 89 Manor Farm Rd, Wembley HA0 1BA, United Kingdom
Once the stock is received, we will process the refund..
Refunds
1. Refunds & Processing
Refunds are issued once the returned item is received and inspected.
Refunds are made to the original payment method.
Please allow 3–7 working days for the refund to reflect after processing.
Original delivery charges are non-refundable, unless the return is due to an error.
2. Business Days: Our business days are Monday to Friday, excluding holidays.
Queries
For any questions regarding our return and refund policies, please email us at info@cultessentials.com with “Return & Exchange” in the subject line.
