FAQ's
Help with orders, delivery and shopping at Cult Essentials.
How can I contact Cult Essentials?
Email info@cultessentials.com or use our contact form. Please include your order number for order enquiries.
How much does UK delivery cost?
Our delivery page lists free UK delivery on orders over £25. Standard delivery is £3.95 and next-day delivery is £5.99 where available. Check the options and final delivery charge at checkout. See delivery information.
When will my order arrive?
We aim to dispatch within one working day. During peak periods, including Christmas, please allow 3–5 days for dispatch. Standard delivery normally takes 1–3 working days after dispatch, excluding weekends and bank holidays. See delivery information for next-day service availability and cut-off times.
How does CULT20 work?
CULT20 offers 20% off eligible non-sale products when their combined value reaches £50 before the discount. Sale products do not count towards this minimum and do not receive the discount. You can include sale products in the same basket, provided the eligible non-sale products meet the £50 minimum.
How do I request a return?
Email info@cultessentials.com with your order number and details of your request. Read our return and refund policy for eligibility, instructions and refund information.
What if my order arrives damaged or incorrect?
Contact info@cultessentials.com with your order number and a description of the issue. Include photographs where possible to help us investigate. See our return and refund policy.
Which payment methods can I use?
We accept Visa, Mastercard, American Express and PayPal. Available payment methods are displayed at checkout. See payment information.
