At Cult Essentials, we believe informed choices lead to confident skin and wellness journeys. Below are some of the most common questions our community asks before making a purchase.
If you have any other questions, feel free to reach out to us at info@cultessentials.com — we’re here to guide you with science-backed advice and expert support.
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- General FAQ
- Shipping FAQs
- Return FAQs
- How to Pay
- Where’s My Order?
General FAQ
What is Cult Essentials?
Cult Essentials is a UK-based destination for dermatologist-approved skincare, self-care, and wellness products. We specialize in offering clinic-grade European brands with proven, research-backed results.
Are your products safe for sensitive skin?
Yes. We only stock products trusted by dermatologists and pharmacists. Many are formulated specifically for sensitive skin, but we always recommend doing a patch test first.
Do you offer consultations or product guidance?
Absolutely! Our expert team provides guidance through detailed product descriptions and educational content. We also offer personalized advice – feel free to contact us.
How do I know which products are right for me?
We focus on simplifying the science behind skincare. You’ll find expert-led explanations and usage recommendations for every product. Reach out to us for personalised advice.
Do you offer discounts or promotions?
Yes. Subscribe to our newsletter or follow us on social media to stay informed about exclusive offers, new arrivals, and expert skincare tips.
Shipping FAQs
Where do you ship?
We currently ship across the UK. International shipping is being planned – stay tuned for updates.
How long does shipping take?
Standard UK delivery typically takes 2–5 business days. You’ll receive an estimated delivery time at checkout.
How much does shipping cost?
We offer free UK shipping on orders over £50. For orders below this, a flat shipping rate will apply based on your location.
Do you offer express delivery?
Yes, express delivery options are available at checkout for an additional fee. Delivery typically takes 1–2 business days.
Will I receive a tracking number?
Yes. Once your order is dispatched, you’ll receive a tracking number via email so you can monitor its journey.
Return FAQs
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items. Products must be in their original condition and packaging.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We’ll guide you through the process.
Are returns free?
We currently do not offer free returns. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
What if I receive a damaged or incorrect product?
We’re so sorry! Please contact us within 48 hours of delivery with photos of the product, and we’ll arrange a replacement or refund.
When will I receive my refund?
Once your return is received and inspected, we’ll process your refund within 5–7 business days to your original payment method.
How to Pay
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. More local payment options will be added soon.
Is my payment information secure?
Yes, your data is encrypted and processed through a secure, PCI-compliant platform. We never store or share your payment details.
Do you offer Buy Now, Pay Later?
Yes, we’ve partnered with Klarna and Clearpay to give you flexible payment options at checkout.
Can I use multiple payment methods on one order?
At the moment, we only support one payment method per order.
Why was my payment declined?
Double-check your payment details and ensure sufficient funds. If issues persist, contact your bank or payment provider.
Where’s My Order?
How do I track my order?
You’ll receive a tracking link via email once your order is dispatched. You can also log in to your account to view tracking details.
I didn’t receive a tracking number. What should I do?
Check your spam/junk folder. If it’s not there, contact our support team with your order number, and we’ll resend it.
My order hasn’t arrived yet. What can I do?
Please check your tracking link for updates. If your order is delayed beyond the estimated delivery window, contact us for assistance.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us immediately. Once dispatched, we cannot change the delivery address.
My order shows as delivered but I haven’t received it.
First, check with neighbours or your local delivery office. If still unresolved, contact us and we’ll investigate with the courier.