Refund policy
Return and Refund Policy
At Cultessentials, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you wish to return or exchange a product bought through our website, please follow the guidelines outlined below.
Returns
Eligibility: You may return any item(s) within 30 days of delivery.
Request: To initiate a return or exchange, send an email to info@cultessentials.com with your order number in the subject line.
Processing: Once we receive your return request, we will process it within 2-3 business days. You will receive an email confirmation.
Return Instructions: Please return the product to the following address using standard Royal Mail and provide us with the tracking number:
Return Address: Unit 4, Innovation Park, 89 Manor Farm Rd, Wembley HA0 1BA, United Kingdom
Once the stock is received, we will process the refund..
Refunds
- Processing Time: Once we receive your return request, we will process it within 2-3 business days. You will receive an email confirming the processing of your return request along with a valid receipt.
- Business Days: Our business days are Monday to Friday, excluding holidays.
Queries
For any questions regarding our return and refund policies, please email us at info@cultessentials.com with “Return & Exchange” in the subject line.
Thank you for shopping with Cultessentials
